Our refund policy covers the following situations:
- Customer package has been lost in transit.
- Item received is damaged or not-as-described.
- Incorrect item is received.
Our refund policy does not cover the following situations:
- Customer enters the wrong mailing address.
- Customer orders the wrong item.
- Customer orders the wrong variation of an item.
- Customer misreads product details or specifications.
- Customer changes their mind after an order has been processed for shipping.
- Customer gets buyer’s remorse and or wishes they’d purchased from a different vendor.
If an item is covered by the refund policy we will normally provide a full refund. In some cases, we may ask you to return the item, in which case all instructions will be provided to you via email.
For any reason, you are not satisfied with your purchase, please contact us immediately. We accept returns or exchanges within 7 days after receiving, keep the product in original condition and undertake the shipping cost of yourself, we will process your return request after receiving the returned product.
If you receive defective products, please contact us immediately for replacement or repair. If a replacement is not available, then a full refund will be issued with the original method of payment.
HOW TO RETURN DAMAGED, DEFECTIVE, OR WRONG ITEM(S)?
If the item you received is damaged, defective or wrong please contact us by emailing email@example.com and give us your order number, your name and address, details of the product (quantity, name), and the reason for return. Please attach a photo of the faulty item to your email. We will then advise you regarding the return process.
HOW LONG DO I HAVE TO RETURN PRODUCTS?
The return period is 7 days and starts as soon as you receive your order.
WHEN WILL I GET MY MONEY BACK?
Your refund will be released as soon as the return has been processed. The funds will be returned to the account or card used for the purchase. Please note that credit card refunds can take longer to process, and while we work as quickly as possible, individual banks may take more time to process repayments.
THE PACKAGE HASN’T ARRIVED. WHAT NEXT?
If your package hasn’t arrived within the stated delivery time, please contact us at firstname.lastname@example.org so we can check the status of the delivery, or open an official inquiry if necessary. Please make sure you mention your order number.